Service

We carry out the servicing of the Vanad CNC cutting machines and plasma and laser systems. Vanad provides the guarantee and after guarantee service, preventive inspections, overhauling of the machinery and repairs of plasma and laser units. Everything including the professional consulting services over the phone.

Service over the phone

Daily from 6.00 a.m. to 8.00 p.m. (including weekends), we provide our customers with telephone assistance in resolving problems (simple repairs).

Contact phone number - Service
(+420) 603 287 860 - mobile phone from 6.00 am to 8.00 pm
Email:

Service in Poland (+48) 533 875 271

To speed up and improve the quality of the service operation please complete the form below, please give the following information:

1. First name and surname
2. Name of the company
3. Your phone number
4. Production number of the machine
5. The type and serial number of the device
6. Brief description of the problem


Please, send the service order to servis@vanad.com or fax number (+420) 569 400 444.

Guarantee service 

We will perform any repair for free if the malfunction was not caused through the negligent fault (e.g. collision of the machine with another device, due to operator´s error, any inappropriate objects on the track, etc.). In case of a defect preventing the machine from operating, our service technician will be available on the spot. Other problems are solved as agreed on a case-by-case basis.

Repairs of plasma and laser unites 

We provide servicing and diagnostics of plasmas and laser sources from

  • Hypertherm
  • Kjellberg
  • Formica
  • IPG Photonics
  • SPI Lasers

Repair terms of these unites depend on the delivery time of the ordered parts from the manufacturer.

Consulting services

We train operators of CNC machines and provide information about maintenance of machinery, technology supplements and cutting technology.


 

Service announcement (in the field Message for us please write: company name, phone number, production number of the machine, type and serial number of the device, description of the problem)

(*) mandatory fields

After clicking the „Send message“button, your message will be sent to our email. You can expect an answer within 2 working days, but it usually takes a few hours only.

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Vanad for you

We are a Czech manufacturer of high-performance CNC machines. Together with the complete cutting technology, we also provide reliable and quick service of CNC cutting machines and plasma and laser systems.

Contact us

Vanad 2000 a.s.
gsm:+ 420 569 400 411
Email 

Service
gsm: +420 603 287 860
Email

© 2017, Vanad 2000 a.s.

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